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What is the best way to clean products with inserts made of wood, glass, plastic or golden plated?
We suggest hand-wash of the product and the use of appropriate detergents. Dishwashing is possible except for products with wooden inserts. Do not exceed 50° washing program in the case of golden plated items.
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What is the best way to wash the knives?
In order to prevent that small rust spots appear on the knives always place them in a separate basket of the washing machine to a avoid contact with other cutlery pieces and preferably with their blade downword. Once the washing cycle is over do not leave the knives into closed dishwasher for a long time but dry them as soon as possible with a soft cloth. If small black burning spots appear onto the knives after dishwashing we suggest you to get the correct grounding of your washing device checked by an electrician.
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How can I get spare parts for cookware? Coffee machines? Cruets etc.
Coffee machines spare parts such as funnels, filters and gaskets are "standard" and can be purchased in every household shop or hypermarket. To get any other spare part you can apply to the shop where you've purchased the product or to any official Morinox dealers.
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I've lost a piece from my cutlery set, where/how can I get it?
Please apply to the shop where you've purchased the product or to any official Morinox dealers.
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How/where can I purchase Morinox products?
Please fill in the enquiry form you find in the "Contacts" area of this site and we will answer you as soon as possible.
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How is a cutlery set packed and composed?
We offer many different types of gift box, either wooden or carton ones, with different possible composition ranging from 24 up to 126 pcs.
- What is the average delivery time of Morinox products in case the dealer is out of stock for the item of my specific interest?
One week.
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How can I best use CHATEAU food warmer?
CHATEAU thermic food container has been studied to keep food warm/cold.
The average thermic performance is about 5 hours.
In case the food is cooked into a regular pot/pan it is advisable to warm the porcelain dish up into the oven up to 180° prior to place the food inside it. This trick will significantly improve the CHATEAU thermic performance.
- ICM cookware
We wish to inform every ICM cookware users that MORI PRODUZIONE INOX S.P.A. can not be held responsible in case of defective problems which might appear on pots/pans manufactured prior to year 2006 by the previous manufacturer of this range, namely INDUSTRIE CASALINGHI MORI.
MORI PRODUZIONE INOX S.P.A. has taken over the ICM brand and re-started production in year 2006 only, getting a great market response both in Italy and abroad.
We a pleased to assure that we are now able to guarantee to our clientele the highest quality standards and that any defects which might appear on pots/pans manufactured by our firm (every ICM product is marked with year/month of production) is covered by the guarantee we offer.
As a further confirmation of the outstanding quality level and reliability offered by ICM cookware ranges both of "Le Pentole" and "Mixer" collections have been selected for the second consecutive year as official technical supplier of the famous Italian cook show "La Prova del Cuoco"..
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How can I use the ICM pressure lid?
The ICM pressure lid has been studied to fit ICM pots of the same diameter, though having different height/capacity. By using this pressure lid a standard ICM pot, casserole, shallow pan can be transformed into a pressure cooker. Depending on your cooking needs you can switch the pressure lid from one to another pot, but you can NOT use it onto pots different from LePentole range.
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What is the maximum capacity of Morinox kitchen scales?
3 Kgs. for the mechanic scales, 5 kgs. for the electronic ones
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Is there an instruction leaflet packed with the clocks?
Yes there is.
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What is the heat resistance for ABS products?
Melting point for ABS products is 180°.
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What is the heat resistance for porcelain dishes?
They are oven proof up to 250°.
- Which products are oven proof?
Every ICM pot/pan is oven proof, both stainless and aluminium made.
Porcelain dishes are oven proof as well.
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Which products can be used into the microwave?
Porcelain dishes are microwave proof.
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Which products are dishwasher proof?
Every Morinox products except those with wooden inserts and the espresso makers.
- Which products can be used onto electric heaters?
Every ICM pot/pan.
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Do ICM cookware work on induction hobs?
"Le Pentole" stainless steel series can be used on induction, not the "Mixer" aluminium one. .
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What is the thickness of ICM stainless steel cookware ?
The stainless steel pots "Le Pentole" range have a three-ply bottom (18/10 stainless steel+copper+steel) with a total thickness of 3.7 mm
The stainless steel pots "Mixer" range have a three-ply bottom (18/10 stainless steel+Aluminium+steel) with a total thickness of 6.7 mm
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How is the bottom of stainless steel ICM cookware made?
It is a three-ply bottom structure:
18/10 stainless steel+copper disc+steel for "Le Pentole" range
18/10 stainless steel+aluminium disc+steel "Mixer" range
Thanks to the use of a copper/aluminium inner disc we get a better heat distribution while saving energy at the same time.
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What is the "cost estimation" basket and how does it work?
The cost estimation basket is reserved to our registered dealers only.
Once registered they get a username and password.
Then they can check on line their cost price and fill in an order.
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Do you sell on-line?
Not yet.
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Can I buy your products straight from the factory?
No, our products are currently distributed through official shops/dealers only.
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What is the "Agent" area?
It is an area of our web site dedicated to Morinox official Agents only.
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Is it possible to down-load the catalogue?
Not the very complete catalogue, you can download PDF catalogues for the different collections as well as the user manual of the ICM pressure lid.
